Privacy Policy

We design Nurova Prep applications to collect as little personal information as reasonably possible.

Unless explicitly stated within a particular application, you do not need to create a Nurova Prep account or provide personal information such as your name, email address, telephone number or postal address in order to use our apps.

We do not sell users' personal information.

Unless otherwise stated within a specific Nurova Prep application, we do not directly request or collect:

• your name;
• your email address;
• your telephone number;
• your postal address;
• your payment card or bank details; or
• other information intended to directly identify you.

Some technical information may be processed automatically by Apple or other services necessary to distribute and operate the application, as described below.

Nurova Prep applications may store information such as:

• quiz or test results;
• scores;
• completed questions;
• learning progress;
• app preferences; and
• settings.

Where this information is stored locally on your device, it is not transmitted to Nurova Prep.

Deleting an application may also delete locally stored results, settings and progress.

If a Nurova Prep application later introduces cloud synchronisation or an online account system, any related data collection will be disclosed and this Privacy Policy will be updated where necessary.

Some Nurova Prep applications may allow users to access a limited amount of content for free before offering additional content through an in-app purchase or subscription.

Purchases made through an iOS application are processed by Apple through the App Store and Apple's In-App Purchase system.

Nurova Prep does not receive or store your:

• credit or debit card number;
• bank account information;
• Apple Account password; or
• complete payment details.

Apple may provide the developer with limited transaction and subscription information required to verify whether a purchase or subscription is valid, active, expired, cancelled or refunded.

Apple may also provide aggregated or limited reporting information relating to subscriptions and purchases.

Payment and Apple Account information collected directly by Apple is handled according to Apple's own privacy policies.

Subscriptions purchased through Apple's In-App Purchase system are managed through your Apple Account.

You can normally view, modify or cancel subscriptions through:

Settings → [your name] → Subscriptions

or through the subscription management options provided by Apple.

Cancelling a subscription prevents future renewal. Unless Apple determines otherwise, cancellation does not necessarily result in a refund for a subscription period that has already been purchased.

Payments for Nurova Prep subscriptions and in-app purchases made through the Apple App Store are processed by Apple.

Refund eligibility and refund processing for these transactions are therefore handled by Apple.

Users who wish to request a refund can do so through Apple's official Report a Problem service: reportaproblem.apple.com

Sign in with the Apple Account used for the purchase, select the relevant purchase or subscription and follow Apple's refund request process.

Refund eligibility is determined by Apple and may vary depending on the circumstances, country or region and applicable consumer protection laws.

Because Nurova Prep does not process your App Store payment directly, we cannot independently return an App Store payment to your original payment method.

If you are experiencing a problem with a Nurova Prep app or believe that purchased content has not been correctly unlocked, please contact us at nurovaprep@gmail.com.

We will be happy to investigate technical or access problems associated with the application.

For billing, payment-method or refund processing issues relating to an App Store transaction, Apple Support may also be able to assist you.

Apple may independently process information when you:

• download an application;
• use the App Store;
• purchase an in-app product;
• start or renew a subscription;
• cancel a subscription;
• request a refund; or
• interact with Apple services.

This may include information relating to your Apple Account, device, transaction, subscription, approximate region, App Store activity or payment method.

This information is collected and processed by Apple according to Apple's own privacy policies and terms.

Nurova Prep does not control Apple's independent collection or processing of this information.

A Nurova Prep application may receive technical information necessary to identify errors, diagnose crashes or maintain the application.

Where Apple provides developers with diagnostics, usage statistics or App Store reporting, the information available to us may be aggregated, limited or subject to privacy controls selected by the user.

If we introduce a third-party analytics or tracking service that materially changes the information collected from users, we will update this Privacy Policy and any applicable App Store privacy disclosures.

Unless explicitly stated within a particular application, Nurova Prep applications do not use third-party advertising networks.

We do not sell personal information to advertisers.

We do not use personal information collected through our applications for cross-app advertising or tracking unless this is specifically disclosed in the relevant application and permitted by applicable law and Apple requirements.

Some Nurova Prep applications are educational and may be used by children or students.

Our applications are designed to minimise the collection of personal information.

Unless specifically stated otherwise within an application, we do not require children to provide their name, email address, telephone number or other directly identifying information to Nurova Prep in order to use the application.

Purchases and subscriptions are handled through the Apple Account associated with the device and are subject to Apple's parental controls, Family Sharing, Ask to Buy and other applicable Apple features.

Parents and guardians are encouraged to supervise children's use of devices, applications and in-app purchases where appropriate.

Where quiz results, progress or settings are stored exclusively on your device, Nurova Prep does not maintain a separate server-side copy of that information.

Such locally stored information can generally be removed by deleting the application or clearing its data where supported.

If we introduce services that store personal information on our servers, this Privacy Policy will be updated to explain what is stored, why it is stored, how long it is retained and how users may request access to or deletion of their information.

We take reasonable measures to minimise unnecessary collection of personal information and to protect information processed through our applications.

However, no electronic system, device or method of data transmission or storage can be guaranteed to be completely secure.

Nurova Prep applications may rely on Apple services or other technology providers for functions necessary to distribute, operate or maintain an application.

Third-party providers process information according to their own privacy policies and applicable contractual and legal obligations.

Where a particular Nurova Prep application uses a service that results in additional material data collection, this will be disclosed as appropriate.

Nurova Prep applications may be available in multiple countries and regions.

Apple and other service providers may process information in countries other than the country in which you live, subject to their own privacy practices and applicable data protection laws.

Depending on where you live, applicable privacy laws may give you rights relating to your personal information.

Because many Nurova Prep applications do not require an account and may store learning progress only locally on your device, we may not hold information that allows us to identify you personally.

If you believe we hold personal information about you and would like to exercise an applicable privacy right, please contact us.

We may update this Privacy Policy from time to time to reflect:

• changes to Nurova Prep applications;
• new features or services;
• changes to third-party services;
• changes to legal requirements; or
• changes to our privacy practices.

The current version will always be available on this page.

The date at the top of the Privacy Policy indicates when it was most recently updated.

For questions relating to privacy, Nurova Prep applications, purchased content or technical problems, contact:

Nurova Prep

Email: nurovaprep@gmail.com

For App Store billing, payment or refund processing issues, users may also contact Apple Support or use Apple's official Report a Problem service.